How can we help?
Answers to the questions people ask most, and how to reach a person on the UIMessage team: write to hello@uimessage.com.
Contact us
Write to hello@uimessage.com from any email address. Tell us which device you use, what you tried and what happened, and a person on the UIMessage team will answer. You can also write from the app: Profile → Help and feedback.
Never send us your sign-in code, your two-step verification PIN or anyone’s messages. Nobody at UIMessage will ever ask for them.
Getting started
- Which devices can I use?
- iPhone and iPad with iOS or iPadOS 17 or later, Mac with macOS 14 or later, Android 12 or later, and UIMessage Web in a current browser. You sign up on your phone; the Mac app, UIMessage Web and a linked iPad are linked to it.
- My sign-in code hasn’t arrived
- Check the country and the number, wait a minute, then ask for a new code: only the newest one works. Codes come by text message, so the phone needs a signal. If you turned on two-step verification, you’ll also be asked for your PIN.
- How do I link my Mac, an iPad or a browser?
- Open UIMessage on the Mac or iPad, or go to web.uimessage.com, and it shows a code. On your phone, go to Profile → Devices → Link a device, confirm it's you, and point the camera at the code. Your chats then appear on that device too.
- Can I use one account on two phones?
- No: one phone per number. Signing in on a new phone signs the old one out. Link your Mac, an iPad or a browser to your phone instead.
Privacy and safety
- Can UIMessage read my messages?
- No. Messages, calls, photos, videos, voice notes, files, statuses and the locations you share are end-to-end encrypted, and our servers delete each message once your devices have it. The Privacy Policy says exactly what we do handle.
- How do I block or report someone?
- Open the chat, tap the person’s name at the top, then Block or Report. In a group, pick them in the member list. Blocking stops their messages and calls; a report goes to our review team, and the person isn’t told who reported them.
- Someone is asking for my code
- Don’t give it to them. Anyone who asks for the sign-in code UIMessage texted you is trying to take over your account. Turn on two-step verification in Profile → Account, so your number can’t be used without your PIN.
- How do I check a contact’s safety number?
- Open the chat, tap their name, then Encryption, and compare the number with theirs in person. If it matches, nobody is in the middle of your conversation.
- My account is under review, restricted or banned
- The app shows why, since when and until when. If you think we got it wrong, choose Request a review on that screen. The Community Guidelines explain each state.
Your account
- I’m getting a new phone
- Install UIMessage on the new phone and sign in with your number; that signs the old phone out. Your chat history is kept on your devices, not on our servers, so we can’t move it for you.
- I lost my phone
- Sign in with your number on another phone as soon as you can: that signs the lost phone out, and the devices linked to it. If someone else may have your SIM card, call your carrier, and turn on two-step verification once you’re back in.
- How do I delete my account?
- On your phone, go to Profile → Account → Delete account. If you no longer have the app, see Delete your account.
Contact
Something else? Write to us from any address. We read every message, and we never ask for your sign-in code or PIN.